Trenton Abbott

I am a

About Me

IT Support Specialist and Cybersecurity Student dedicated to securing critical infrastructure.

CompTIA A+ certified IT Support Specialist with 3+ years of experience in public safety IT operations and technical support. Adept at incident documentation, user account management, and ensuring high availability of mission-critical systems.

I actively operate a home server lab to simulate enterprise environments, where I test cybersecurity concepts, explore network configurations (VLANs, Cloudflare), and manage user accounts in Windows and Active Directory. I regularly deploy web services and applications using Docker and Nginx, gaining practical, hands-on experience.

Technical Skills

OS & Administration

Windows 10/11 & Microsoft 365
Active Directory
System Imaging & Provisioning

Networking

VLANs, TCP/IP, DNS, DHCP
Cloudflare Tunneling
Network Troubleshooting

Tools & Platforms

Docker & Nginx
VPN, RDP, TeamViewer
Server Hardware

Professional Credentials

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CompTIA CIOS (IT Operations Specialist) Certification

Resume

Professional Summary

Certified IT professional and B.S. Cybersecurity student (Expected 2027) with a strong foundation in systems administration, network configuration, and hardware troubleshooting. Backing up active CompTIA CIOS, Network+, and A+ credentials with a comprehensive enterprise-simulated lab environment to deploy Windows Server, Active Directory, and containerized web services. Proven ability to manage high-stress incident triage, SLA compliance, and rapid problem resolution from a background in emergency communications.

Active Certifications

CompTIA IT Operations Specialist (CIOS) -Stackable Certification
CompTIA Network+
CompTIA A+
In Progress / Degree Roadmap: CompTIA Security+, Project+, CySA+, PenTest+, Data+, ITIL 4, Linux Essentials, SSCP, CCSP

Education

Bachelor of Science, Cybersecurity and Information Assurance

Est. Graduation: 2027

Western Governors University

Technical Skills

Systems Administration: Windows Server, Active Directory (Users, Group Policy), Windows 10/11, Linux, macOS, VMware
Networking & Security: TCP/IP, DNS, DHCP, VLANs, Firewalls, VPNs, Cloudflare Tunneling
Tools & Hardware: Docker, Nginx, Server Provisioning, PoE Camera Systems, NVR, RDP, TeamViewer

Technical Projects

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Cloud Infrastructure & Email Admin

Manage personal domain (cypurrsecurity.com) and associated public DNS records. Architected and actively administer cloud infrastructure hosted on Microsoft Azure, deploying containerized web applications and a self-hosted email server utilizing Docker and Nginx reverse proxies.

Telematics & Open-Source

Utilized GitHub to pull and deploy open-source repositories to hardware (Comma 3). Successfully engineered a CAN bus signal interception to deploy customized advanced self-driving automation into my truck.

Enterprise Infra Simulation

Created my own data center utilizing recycled enterprise servers and switches. Deploying firewalls, network capturing, Tailscale endpoints, and DMZ. Implemented network segmentation utilizing VLANs, mostly within effort to isolate my IoT devices and my HomeAssistant server.

Physical Security Integration

Installed and secured a multi-camera PoE network with NVR recording, DHCP reservations, firmware hardening, and isolated remote access.

Professional Experience

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Telecommunicator

June 2023 - Present

Medic911, Charlotte, NC

Triage and process 100-200 medical and fire emergency incidents per shift for a metro population of 1+ million, maintaining an average response-to-dispatch time of 2 minutes and 6 seconds.
Deployed in wide range of special operations for at multiple Charlotte Emergency Operations Centers including: Carowinds MCI Training, FIFA World Cup event, and CLT Airport Triennial Disaster Aircraft Crash Exercise 2025 (acting alongside FEMA, CLT ops, FAA, SBI, 3rd Party Regulators) following ICS command structures and deploying mass casualty responses.
Utilize specialized locating technologies, including RapidSOS and What3Words, to accurately route field resources and coordinate emergency responses.
Experienced with Motorola dispatch technologies as well as NC VIPER trunking system to communicate essential radio traffic to field units and multiagency communication centers.
Part of a Telecommunicators Emergency Response Taskforce (TERT) deployment center utilized by FEMA during the infamous Hurricane Helene.

Emergency Advisor

March 2022 - June 2023

OnStar Emergency, Charlotte, NC

Handled inbound technical and emergency requests, utilizing remote diagnostic tools to analyze vehicle telematics and system statuses.
Provided technical troubleshooting and step-by-step guidance to end-users experiencing hardware or operational failures in high-stress situations.

Software Sales Consultant

September 2021 - March 2022

Cardinal Financial, Charlotte, NC

Provided consultation and technical support for proprietary SaaS mortgage platforms.
Assisted loan officers with workflow optimization and troubleshooting from application through closing.

Additional Experience

Telecommunications Sales Consultant | Spectrum, Charlotte, NC | May 2021 � Sept 2021
SEO Account Executive | TownSquare Interactive, Charlotte, NC | Dec 2020 � Mar 2021
Corporate Retail Sales Consultant | AT&T Mobility, Barboursville, WV | Jul 2019 � Dec 2020