Trenton Abbott

I am

About Me

Cybersecurity Student dedicated to securing critical infrastructure

911 Telecommunicator Transitioning to IT & Cybersecurity.

Security+, Network+, ITIL4, and A+ certified with 4+ years of experience in public safety. Currently studying Cybersecurity full-time while working in Telecommunications full-time.

City: Charlotte, NC
Degree: B.S. Cybersecurity

Email: [email protected]
Clearance: None (Civilian)

I actively operate a home server lab to simulate enterprise environments, where I test cybersecurity concepts, explore network configurations (VLANs, Cloudflare), and manage user accounts in Windows and Active Directory. I regularly deploy web services and applications using Docker and Nginx, gaining practical, hands-on experience.

Technical Skills

OS & Administration

Windows 10/11 & Microsoft 365
Active Directory
System Imaging & Provisioning

Networking

VLANs, TCP/IP, DNS, DHCP
Cloudflare Tunneling
Network Troubleshooting

Tools & Platforms

Docker & Nginx
VPN, RDP, TeamViewer
Server Hardware

Professional Credentials

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Core Certifications

Stackable Certifications

CompTIA Secure Infrastructure Specialist (CSIS)

View Certification Details

Resume

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Telecommunicator

Medic911, Charlotte, NC | June 2023 - Present

Triage and process 100-200 medical and fire emergency incidents per shift for a metro population of 1+ million, maintaining an average response-to-dispatch time of 2 minutes and 6 seconds.
Deployed in wide range of special operations for multiple Charlotte Emergency Operations Centers including: Carowinds MCI Training, FIFA World Cup event, and CLT Airport Disaster Exercise.
Utilize specialized locating technologies, including RapidSOS and What3Words, to accurately route field resources.
Part of a Telecommunicators Emergency Response Taskforce (TERT) deployment center utilized by FEMA during Hurricane Helene.

Emergency Advisor

OnStar Emergency, Charlotte, NC | March 2022 - June 2023

Handled inbound technical and emergency requests, utilizing remote diagnostic tools to analyze vehicle telematics and system statuses.
Assisted callers through telematics as a certified EMD to assist with instructions on medical and fire emergencies. Assisted members during natural disaster providing verbal map guidance, shelter locations, and informing of any weather advisories in their area.

Software Sales Consultant

Cardinal Financial, Charlotte, NC | September 2021 - March 2022

Sold proprietary mortgage closing software to brokers, including demonstrating the product, account provisioning, and onboarding.
Assisted loan officers with workflow optimization and troubleshooting from application through closing.

Additional Experience

Telecommunications & Account Management

Telecommunications Sales Consultant | Spectrum, Charlotte, NC | May 2021 – Sept 2021
SEO Account Executive | TownSquare Interactive, Charlotte, NC | Dec 2020 – Mar 2021
Corporate Retail Sales Consultant | AT&T Mobility, Barboursville, WV | Jul 2019 – Dec 2020

Web Services & Email Admin

Administer comprehensive domain infrastructure (cypurrsecurity.com), including the configuration of public DNS records (A, MX, TXT). Engineered and actively maintain a secure, containerized web applications, utilizing Docker and Nginx reverse proxies for streamlined service isolation and traffic routing.

Telematics & Open-Source

Installed Comma 3 hardware in my vehicle and utilized Git to pull and deploy open-source autonomous driving repositories. Actively tested and evaluated different custom self-driving models to observe and optimize driving performance.

Enterprise Infra Simulation

Created my own data center utilizing recycled enterprise servers and switches. Deploying firewalls, network capturing, Tailscale endpoints, and DMZ. Implemented network segmentation utilizing VLANs, mostly within effort to isolate my IoT devices and my HomeAssistant server.

Physical Security Integration

Installed and secured a multi-camera PoE network with NVR recording, DHCP reservations, firmware hardening, and isolated remote access.

Professional Summary

Certified IT professional and B.S. Cybersecurity student (Expected 2027) with a strong foundation in systems administration, network configuration, and hardware troubleshooting. Backing up active CompTIA CIOS, Network+, and A+ credentials with a comprehensive enterprise-simulated lab environment to deploy Windows Server, Active Directory, and containerized web services. Proven ability to manage high-stress incident triage, SLA compliance, and rapid problem resolution from a background in emergency communications.