Trenton Abbott

I am a

About Me

IT Support Specialist and Cybersecurity Student dedicated to securing critical infrastructure.

CompTIA A+ certified IT Support Specialist with 3+ years of experience in public safety IT operations and technical support. Adept at incident documentation, user account management, and ensuring high availability of mission-critical systems.

I actively operate a home server lab to simulate enterprise environments, where I test cybersecurity concepts, explore network configurations (VLANs, Cloudflare), and manage user accounts in Windows and Active Directory. I regularly deploy web services and applications using Docker and Nginx, gaining practical, hands-on experience.

Technical Skills

OS & Administration

Windows 10/11 & Microsoft 365
Active Directory
System Imaging & Provisioning

Networking

VLANs, TCP/IP, DNS, DHCP
Cloudflare Tunneling
Network Troubleshooting

Tools & Platforms

Docker & Nginx
VPN, RDP, TeamViewer
Server Hardware

Verify Credential

Resume

Education

B.S. Cybersecurity and Information Assurance

Est. Graduation: 2026

Western Governors University

College of Health Professions

2018 - 2019

Marshall University, Huntington, WV

Dean's List, Fall Semester 2018.

Professional Experience

Telecommunicator

June 2023 - Present

Medic911, Charlotte, NC

Provide technical support for critical dispatch systems, troubleshooting hardware, software, and connectivity issues to maintain 100% operational uptime.
Maintain thorough documentation of incidents, requests, and resolutions within a case management system.
Collaborate with multi-agency teams to coordinate IT and communications for emergency responses.

Emergency Advisor

March 2022 - June 2023

OnStar Emergency, Charlotte, NC

Handled inbound technical and emergency requests, using remote tools to diagnose vehicle system status.
Provided clear, non-technical instructions to users in stressful situations for effective problem resolution.