Trenton Abbott
I am a
About Me
CompTIA A+ certified IT Support Specialist with 3+ years of experience in public safety and technical support. Incident documentation, user account management, and ensuring high availability of mission-critical systems.
I actively operate a home server lab to simulate enterprise environments, where I test cybersecurity concepts, explore network configurations (VLANs, Cloudflare), and manage user accounts in Windows and Active Directory. I regularly deploy web services and applications using Docker and Nginx, gaining practical, hands-on experience.
Skills
Operating Systems
- Windows 10/11
- Microsoft 365
- System Imaging & Provisioning
Networking & Administration
- VLANs, TCP/IP, DNS, DHCP
- Network Troubleshooting
- Active Directory
- Server Hardware
Tools & Platforms
- Docker & Nginx
- Cloudflare Tunneling
- VPN, RDP, TeamViewer
- Raspberry Pi, Arduino/ESP32
Resume
Education
B.S. Cybersecurity and Information Assurance
Est. Graduation: 2026
Western Governors University
College of Health Professions
2018 - 2019
Marshall University, Huntington, WV
Dean's List, Fall Semester 2018.
Professional Experience
Telecommunicator
June 2023 - Present
Medic911, Charlotte, NC
- Provide technical support for critical dispatch systems, troubleshooting hardware, software, and connectivity issues to maintain 100% operational uptime.
- Maintain thorough documentation of incidents, requests, and resolutions within a case management system.
- Collaborate with multi-agency teams to coordinate IT and communications for emergency responses.
Emergency Advisor
March 2022 - June 2023
OnStar Emergency, Charlotte, NC
- Handled inbound technical and emergency requests, using remote tools to diagnose vehicle system status.
- Provided clear, non-technical instructions to users in stressful situations for effective problem resolution.
- Facilitated efficient emergency responses by relaying critical data from automated systems to first responders.
Software Sales Consultant
September 2021 - March 2022
Cardinal Financial, Charlotte, NC
- Leveraged the sale of proprietary mortgage software to brokers to manage home loans, offering support from application to closing.
Portfolio
A collection of photos from my trip to see the Starship launch at SpaceX in June 2024 as well as NASA Houston.
Picture taken on June 5th, 2024: Starship on the Launchpad in the back preparing for flight test #4
Falcon 9 at NASA Space Center Houston, TX June 5th, 2024
Enjoying the beauty of Starbase, TX
Contact
Please feel free to reach out with any opportunities.
Location
Currenly Charlotte, NC